Terms and Conditions
Last updated: September 25, 2026
OVERVIEW
High Vac Depot is operated by Vacuum Engineering Services, LLC. Throughout these Terms and Conditions (“Terms”), “High Vac Depot,” “HVD,” “we,” “us,” and “our” refer to Vacuum Engineering Services, LLC. These Terms govern your use of highvacdepot.com and your purchases from High Vac Depot, together with the policies expressly incorporated below.
By using this website or placing an order, you agree to these Terms. If you are placing an order for a company or other organization, you represent that you are authorized to act on its behalf.
Our Return Policy is incorporated into these Terms. The Terms and Return Policy in effect when you place your order apply to that order. Product-specific restrictions must be disclosed before purchase. Any different terms expressly agreed to by us in writing for a particular order control to the extent of a conflict.
Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded or limited.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
For online orders paid by credit card or another immediate payment method, your payment method will be charged at the time you place and submit the order. Payment is not delayed until the order ships. If you are seeking NET30 terms, you may apply by requesting a credit application by emailing [email protected]. NET30 terms apply only after we have approved them in writing.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or decline orders to the extent permitted by applicable law. If we cancel an order for which payment has been collected, we will notify you and refund the amount paid for the cancelled items and any associated charges that are no longer due.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services, or access to them, without our express written permission.
Payment information must be submitted through our authorized payment channels. Do not send credit card information by email or include it in a return request.
Headings are included for convenience and do not limit the meaning of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
General articles, calculators, reference materials, and other educational content on this website are provided for general information. You are responsible for evaluating their suitability for your particular application and for consulting current manufacturer documentation and qualified technical personnel when appropriate.
Historical information may not be current. We may update website content from time to time. This section does not override specific product descriptions, confirmed order terms, our Return Policy, or any rights provided by applicable law.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change for future purchases, including in response to tariffs, supplier pricing, and other costs. Any applicable tariff or other mandatory surcharge will be included in the displayed product price or clearly disclosed in the order total before you submit payment or accept a written quotation. Shipping and taxes will be shown separately where applicable.
We will not automatically add a new tariff or other mandatory surcharge to an order after checkout. If an error or supplier change prevents us from fulfilling an unshipped item at the confirmed price, we will contact you. You may cancel the affected item at no charge and receive a full refund of the amount paid for that item and associated charges that are no longer due. Any revised quotation requires your express agreement before an additional charge is made. This cancellation right applies even if the item would otherwise be non-cancellable under Section 23.
We may modify or discontinue website features or services. Such changes do not remove our obligations for existing orders or any rights provided by applicable law.
SECTION 5 – PRODUCTS AND SERVICES
Product availability, quantities, configurations, and lead times may vary. Some products are available only by special order or written quotation. Any product-specific final-sale status, cancellation restriction, or different return window will be disclosed on the product page or in a written quotation before purchase.
Product photographs and illustrations are provided to help identify products. Display settings may affect the appearance of colors. Review the ordered part number, specifications, and configuration before purchasing, and contact us if you need help confirming suitability.
We may limit quantities, sales territories, or product availability to the extent permitted by law. Returns and exchanges are governed by our Return Policy.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate billing, shipping, contact, and account information. Keep your email address and other contact details current so we can communicate about your order.
We may decline or cancel an order because of payment failure, suspected fraud, an inability to fulfill the order, applicable legal restrictions, or other lawful reasons. We may also limit quantities purchased per customer or order. We will notify you of changes that affect your order and obtain your agreement before making a substitution or increasing the amount charged.
If we cancel an order or an item after collecting payment, we will refund the amount paid for the cancelled items and associated charges that are no longer due. Payment terms, returns, and warranty inquiries are addressed in Sections 7, 8, and 9.
SECTION 7 – PAYMENT METHODS
We accept major credit cards processed through our third-party payment provider, Stripe. Accepted credit cards include Visa, Mastercard, American Express, Discover, and other payment methods supported by Stripe at the time of transaction. We also accept Purchase Orders from customers who have been approved for credit terms by us in writing.
When you place an online order using a credit card or another immediate payment method, the applicable payment method will be charged at the time the order is submitted. Your card is not merely authorized for later collection at shipment; payment is collected when the order is placed, subject to authorization and verification by the applicable payment processor.
All payments are subject to authorization and verification by the applicable payment processor. We reserve the right to refuse or cancel any order if payment authorization fails, is declined, or is suspected of fraud.
SECTION 8 – RETURNS
Product returns, return authorization, eligibility, restocking fees, return shipping, inspection, and refunds are governed by our Return Policy, which is incorporated into these Terms by reference. Please review it before purchasing or requesting a return.
Do not ship a product back without a written Return Merchandise Authorization (RMA). Product returns are handled separately from warranty evaluation, repairs, and rebuilds. Warranty inquiries are addressed in Section 9, and damaged shipments in Section 26. The Return Policy in effect when the order was placed applies to that order.
SECTION 9 – WARRANTY
Unless expressly stated otherwise, products sold by High Vac Depot are new and carry the applicable manufacturer’s warranty, if any. Warranty coverage, duration, exclusions, and procedures depend on the manufacturer and product. We do not offer an additional High Vac Depot warranty unless expressly stated in writing.
To start a warranty inquiry, email [email protected] with your original order number, product information, serial number if applicable, and a description of the issue. We will provide instructions for evaluation or service. Do not ship an item for warranty service without written instructions.
Our customer-error return window, final-sale exclusions, and restocking fee do not determine eligibility for manufacturer warranty service. Nothing in these Terms excludes any warranty or remedy that cannot lawfully be excluded.
SECTION 10 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 11 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
This section concerns independent third-party websites and transactions. It does not remove our responsibilities for products purchased directly from High Vac Depot.
SECTION 12 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
For purposes of this section, “comments” do not include private order communications, return or warranty requests, customer contact information, or photographs submitted to document a product issue. Those materials are handled for the relevant customer-service purpose and under our Privacy Policy.
SECTION 13 – PERSONAL INFORMATION
Personal information submitted through our store or in connection with an order, return, or warranty inquiry is governed by our Privacy Policy, available through this website. Please review that policy before submitting personal information.
SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS
We may correct typographical errors, inaccuracies, and omissions relating to product descriptions, pricing, availability, shipping charges, or other website content.
If an error affects an order you have already placed, we will notify you and handle any proposed price change, cancellation, or refund under Sections 4, 6, and 23. We will not charge an increased amount without your express agreement. Nothing in this section permits us to withhold a refund required by these Terms or applicable law.
SECTION 15 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Vacuum Engineering Services, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages,